Covid Free Safety

 

SAFETY MEASURES AGAINST COVID-19

Your security and well-being is our mission always, this year even more. We are adopting safety measures in order to let you spend a peaceful and relaxing holiday. We wrote these rules and codes of behave because they are the guidelines of the Italian government and the province of Trentino. 

WE ARE WORKING FOR YOUR SECURITY: PLEASE HELP US FOLLOWING THEM!

 

General safety measures:

  • 1-meter distance is compulsory in every common room
  • Derby Club Residence is only reserved to our hosts and clients who have a reservation.
  • You are going to find hand sanitizers in every entrance and common room.
  • A face covering is compulsory for every host, inside the Residence. Only kids under the age of 6 can stay without it.
  • The elevator can be used only for people in the same apartment or singular persons. All the people have to sanitize their hands before using it and touching the bottoms. Every day disinfestation services are held many times.
  • All the common rooms are sanitized every day.
  • Before the check-in all the rooms are cleaned with special products.
  • Linen and towels are washed and disinfected by a professional laundry with certified procedures.
  • Our staff wear face covering all the time inside the Residence.
  • This year the swimming-pool is accessible just 30 minutes per day, per apartment. You have to book your reservation at the reception, the day before.
  • Also the wellness area has limited accesses and just 1 hour per day, per apartment. Into the saunas people can enter if they belong to the same family or just one singular person per session.

 

Safety measures on the ski-slopes:

  • All the chairlifts are free from any covering; they are open air.
  • There are 100km of ski-slopes and they are distributed on a vast area, so people can explore the mountains with freedom and no fear of meeting many people.
  • 10 access points into the ski-area.
  • On the ski slopes there are over 40: restaurants, lodges and bars.
  • The ski-pass can be bought online.
  • Online booking for all the services: ski schools, ski rentals and restaurants.
  • Over 10 baby park that allow ski lessons with social distancing.

From Monday to Friday, considering the total number of people who can be hosted in our resorts and the total area of the ski slopes, every skier has 300 meter squares just for her/him.

 

We are ready to host you, see you on the mountains!

 

These are the policies we have adapted for this winter season 2020/2021. In any case we advise you to buy the insurance, provided by us during the booking procedure.

 

What are the cancellation policies?
These are the normal conditions to cancel your stay. This year there is an exeption (*).Cancellation:
- Up to 30 days before the arrival it will be refunded the deposit.
- From 30 to 15 days before the arrival it will keep the deposit.
- In case of cancellation 15 days before the arrival it must be paid the balance of the stay.


(*)Can I cancel my booking whether there is an immediate closure of my border that is imposed by my or your government?  
If there should be official restrictions by Italian government that closes the border for all the foreign people that want to travel to Italy or vice versa by your government, in this case you can have back your deposit also into the 30 days to your arrival. There is also the possibility to keep the money for another stay.

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